Public Information

What you will find on this page:

There are links to Kitchener Downtown CHC public documents, including client rights & responsibilities,  various policies that relate to our clients and the centre, and our plan for accessibility.

Accessibility Policies 

• KDCHC Accessibility Plan 
• Service Animals
• Notice of Disruptions in Service Procedures for People with Disabilities 
• Assistive Devices
• Accessible Communications
• Accessibility Standards for Customer Service
• Support Persons

Client Services General:

• Client Access to Policies
• Client Autonomy
• Feedback and Comments from Clients & Public
• Complaints and Concerns
• Complaint Form
• Interpretation Services
• Client Privacy
• Client Privacy Summary
• Responding to Child Custody Situations 
• Recognizing and Dealing with the Abuse of Elderly Persons
• Duty to Warn (Limits to Confidentiality)
• Responding to Issues of Abuse
• Consent to Primary Health Care Service
• Children Accompanying Adults to Clinical Appts
• Family and Children’s Services Reporting Protocol
• Disposal of Illegal Substances
• Nutritious-Healthy-Eating-Guidelines-for-KDCHC-Programs-and-Events
• Smudging CG1802
• Right to Primary Health Care

Client Services Primary Care:

• Eligibility for Primary Care Services
• Ending the Primary Care Client-Provider Relationship
• Involuntary Assessment
• Living Wills
• No Shows Repetitive Failure to Attend Primary Care Appointments
• OHIP Coverage
• Pregnancy Option Counselling
• Requests for Patient Medical Records
• Client Termination Appeal Process
• Communicable Disease and Other Reporting
• Clients Requesting to Switch Primary Care Providers
• Most Responsible Provider
• Primary Care Client Orientation

Kitchener Downtown CHC Governing Principals

• Health Promotion Policy
• Mission and Scope of Operations
• Non-discrimination

Board of Directors:

• Reporting of Inappropriate Activity
• Board Code of Conduct
• KDCHC By-Laws revised October 25 2016KDCHC By-Laws revised October 25 2016